5.1 We are only able to deliver orders to you if you have a delivery address on the UK mainland. This excludes some remote areas; please check our delivery page before ordering.
5.2 At the time the order is placed the order details will be passed to our logistics team who endeavour to schedule a delivery date within 10 days and will call to confirm the date. This date can be postponed or altered if not convenient, and will be dependent upon stock availability, delivery schedules, seasonal constraints, etc. However, we will do our best to ensure that any items you order will be delivered to you within a reasonable time. We will advise you as soon as possible if circumstances beyond our reasonable control affect the estimated delivery time.
5.3 We will remove all packaging from the goods and allow you to examine them to ensure that there are no defects. This includes scratches, tears, rips or scuffs. We will assemble the goods in a room of your choice. It is the customer’s responsibility to inspect the goods immediately upon delivery and ensure that the goods are delivered in perfect condition. No claim for damage at all can be entertained once the delivery team have left the delivery address unless it is signed for as damaged delivery.
5.4 We cannot accept any liability for any damage caused to customers property during a delivery, it is the customer responsibility to ensure there is clear access for the delivery team to enter, If our delivery team considers that access is unsafe, then we will not deliver the goods.
5.5 In the event that you may choose to have your goods delivered to your own third-party carrier, we will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.
5.6 We will only deliver to ground floor, to first floor where access is easy, or to higher floors where there is an adequate lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the suite, we will deliver to ground floor only and ask that you get help in taking the products upstairs. If you are not satisfied with the solution you can cancel your order and you will lose your deposit or £100 cancellation charge whichever is lower.
5.7 We cannot accept liability if your sofa does not fit into your house, it is the responsibility of the customer to measure the doors, hallways and rooms to ensure the sofa fits. If the worst happens and it really won’t fit in, we will do our utmost to find a suitable solution. If you are not satisfied with the solution you can cancel your order and you will lose your deposit or £100 cancellation charge whichever is lower.
5.8 If the goods are found to be either damaged or defective in any way at the time of delivery we will organise for a replacement or repair immediately depending on the situation. We cannot leave any products in the customer’s possession without full payment.
5.9 Should you not be available at the time of attempted delivery there will be a redelivery charge equal to your original delivery charge. These also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery.