General
Where is my nearest store?

Furniture4u visit almost 100 shopping centres in the UK promoting our products. Please see our FIND US page that will give you all the information you need to know. If you want to find out when we are next in your local area you can call Furniture4u head office on 02080900094

Ordering
How do I place an order?

The choice is yours! Order Online, over the phone on 02080900094 or visit a Furniture4u promotion and speak to one of our sales advisors.

What do I do if I don’t want to place my order online?

Call Furniture4u’s team of trained advisors standing by between 9:30am & 5pm Monday-Saturday. Furniture4u also visit over 100 shopping centres nationwide where you can touch and feel the product. FIND YOUR LOCAL SHOPPING CENTRE

What is the lead time on your sofas?

Unlike other sofa retailers Furniture4u keep sofas in stock meaning that next day delivery is available on selected products. On our made to order sofas your sofa will be delivered in 2-3 weeks.

I need my furniture in a hurry, can you help?

Speak to a sales advisor at one of our shopping centre promotions or call Furniture4u head office on 02080900094. Furniture4u will always do our best to help you and in some instances will be able to deliver same day if not next day.

Returns & Exchanges
Can I return or exchange my sofa?

The following applies only to orders placed online, by mail order or by telephone 

Yes, you must contact us within 14 days from delivery with your intention to return the item. If you wish to return the goods the item must be unused and in its original packaging. We request that if you open the packaging to examine the product please do so without damaging the box and packaging or damaging the product in any way. Items returned will be subject to return fee of £40 & also a collection fee of £40 (see 5.6), or you may return them at your own cost to our Wood Green showroom. 

 

The following applies to all orders made in store or in a shopping centre & to orders that are made in person and only confirmed over the phone.

No, Furniture4u do not accept any returns or exchanges. Once the delivery team have left the property and the customer has confirmed they are happy with the product, the customer cannot return the product.

Payment
How do I pay for my order?

Furniture4u accept cash, credit and debit cards including Mastercard, Visa, Electron and American Express. We also have a finance option.

How safe is shopping with Furniture4u?

It is vitally important to Furniture4u that our customers can give us personal and payment details in complete confidence. That’s why Furniture4u have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

Do you offer finance?

In order to make our furniture as accessible to as many people as possible, we are pleased to offer two fabulous finance options to help spread the cost. Click here to see our finance page for more info

Do I have to pay a deposit?

When ordering your sofa online the order must be paid in full. When ordering at one of Furniture4u’s promotions or over the phone, Furniture4u requires a minimum £50 deposit to secure the sale price.

When do I pay the outstanding balance?

You can pay the balance cash on delivery or alternatively you can settle the balance by debit or credit card before the delivery by calling head office on 02080900094.

Delivery
Where do you deliver to?

We deliver to anywhere in the UK.

How much is delivery?

Furniture4u’s standard delivery charge is £40 for delivery anywhere in and around London, please call 02080900094 to confirm delivery charge for anywhere outside London.

Can I choose when to get my sofa delivered?

Yes, Furniture4u delivery 7 days a week, the choice is yours.

Can you offer me a specific time slot?

Unfortunately Furniture4u are unable to guarantee a time but are able to guarantee a day, the delivery team will contact you one hour before deliver to let you know they are on their way.

Will you setup my sofa?

The Furniture4u delivery team will bring your sofa into a room of your choice, un-wrap the sofa, assemble the legs and take away the packaging with them.

What happens if I cannot take delivery on the agreed date?

As long as you let us know, Furniture4u will do our best to rearrange delivery at a time that suits you.

What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, Furniture4u will do our utmost to help you come up with an alternative.

Does it come with any warranty?

All of the sofas at Furniture4u come with twelve months manufacturers guarantee from date of delivery.

What can I do with my old suite?

We can remove your old sofa suite for a small charge of £40. Alternatively you could try the Furniture Re-use Network, search for your local furniture reuse charity at www.frn.org.uk or phone the national donations line on 0117 9543571 to see if a local charity could make use of it.

 For any other questions or queries you can contact us at info@furniture4u.uk.com or call 02080900094.

 

 

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